Items are posted from Langwarrin, Victoria using Australia Post service within 1-2 working days after receiving Payments.
Alva Baby Special Orders will be placed once a week when there is enough orders for wholesale, these will roughly be received seven to ten working days after order is placed, we will ship orders to customers the day after we receive stock.
Items are calculated by weight at checkout.
Cost of shipping is $10.00 for items less than 1 kg, and $15.00 for items greater than 1 kg.
These are flat rates.
Free pick up or delivery are available within the Frankston City Council.
Australia Post parcels come with tracking.
Items usually arrive within 3-9 business days.
Items are shipped to you plastic FREE!
RETURN & EXCHANGE POLICY
Before sending out any products we check that they have arrived to us in perfect condition and have been made with the utmost
care and precision. Please inspect all items upon arrival. In the off chance that your product is damaged or defective please notify us within 1-2 days of receiving your order. Please contact us with any concerns through our website or directly at
Refunds do not cover any damage caused by incorrect care or handling by the customer, basic care instructions will be included in the order and are available in the footer of our website.
We cannot accept any return items that have been used due to hygiene standards.
For change of mind, items must be returned in the same condition as it arrived. Notify us within 1-2 days after receiving items. In this case, shipping and handling fees are non-refundable and the customer must incur the cost of return postage.
Please make sure that your shipping address is correct. If items are returned to us due to incorrect shipping details, cost of repostage is shouldered by the buyer.